Privacy Policy

Effective date: 1 March 2026

VoucherGrid (“we”, “us”, “our”) operates the VoucherGrid platform at vouchergrid.com.au. This policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

Account information

When you register, we collect your name, email address, business name, ABN, and phone number. If you connect a Stripe account, Stripe shares limited account details (account ID, business name) with us to enable payment processing.

Voucher & transaction data

We store voucher details (amounts, recipients, redemption history) and transaction metadata (dates, statuses) on your behalf. Credit card numbers are processed and stored exclusively by Stripe — they never touch our servers.

Usage data

We collect standard web analytics (pages visited, device type, browser) to improve the platform. We do not sell this data to third parties.

2. How we use your information

  • To provide and maintain the VoucherGrid service
  • To process transactions and deliver vouchers on your behalf
  • To communicate with you about your account (billing, security, support)
  • To generate accounting reports you request
  • To improve the platform based on aggregated, de-identified usage patterns

3. Sharing your information

We share personal information only:

  • With Stripe — to process payments. Stripe’s privacy policy applies to data they hold.
  • With email providers — to deliver voucher emails on your behalf (e.g. Resend). Only recipient names and email addresses are shared for delivery purposes.
  • When required by law — to comply with legal obligations, court orders, or regulatory requests.

We do not sell or rent personal information to third parties.

4. Data storage & security

Data is stored on servers located in Australia. All data is encrypted in transit (TLS 1.2+) and at rest. We use role-based access controls, audit logging, and regular security reviews.

5. Your rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Export your data at any time from your dashboard
  • Complain to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs

6. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how the platform is used. You can disable non-essential cookies in your browser settings.

7. Third-party links

Our platform may contain links to third-party websites (e.g. Stripe, Xero, QuickBooks). We are not responsible for the privacy practices of those sites.

8. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or in-app notification. The effective date at the top of this page indicates the most recent revision.

9. Contact us

If you have questions about this policy or wish to exercise your rights, contact us at: privacy@vouchergrid.com.au

VoucherGrid
ABN: 78 148 746 615
Australia