The agreement between you and us - in plain English, with the citations

These Terms of Service (“Terms”) govern your use of the VoucherGrid platform, operated by VoucherGrid Australia Pty Ltd, trading as VoucherGrid (ABN 20 701 919 520). Under these Terms, an authorised account owner accepts the Terms and the incorporated DPA on behalf of the merchant before customer-data processing, including during a free trial. They apply from that acceptance. We record the accepted versions, accepting person and timestamp. Acknowledging our Privacy Policy does not give optional tracking consent.

§1 · The service

VoucherGrid is a software-as-a-service platform that helps businesses create, sell, track, and manage gift vouchers. We provide the tools - you remain responsible for your business’s obligations to voucher holders under Australian Consumer Law.

§2 · Eligibility

To use VoucherGrid, you must operate a registered Australian business with a valid ABN. You must be at least 18 years old.

§3 · Your account

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity under your account.
• You must provide accurate business information, including your ABN.
• You must promptly update your information if it changes.

§4 · Subscriptions and billing

• VoucherGrid offers monthly and annual subscription plans. Pricing is listed on our website in Australian dollars.
• Every new account starts on a 30-day Premium trial. No card required. If you continue on a paid plan, you will need to add a payment method before billing begins.
• If your trial ends and you have not added payment details, your account moves into a 7-day read-only grace period. During that period you can still sign in, review records, redeem outstanding vouchers, export your data, and choose a paid plan to restore full access. After the 7 days, account access is locked until you choose a paid plan. Voucher and financial records are retained as described in §10.
• Subscriptions renew automatically. You can cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period.
• Upgrades are effective immediately with a prorated charge. Downgrades take effect at the end of the current billing period.
• We reserve the right to change pricing with 30 days’ notice. Existing subscribers will be notified by email before any price change takes effect.

§5 · Payment processing

VoucherGrid uses Stripe to process payments. When your customers purchase vouchers, funds are deposited directly into your connected Stripe account, subject to Stripe’s terms and processing fees. VoucherGrid does not take a commission on voucher sales.

§6 · SMS credits for Phone Sales

Where Phone Sales is enabled, it is available to Premium and Professional subscribers. Email delivery of Stripe Payment Links is included in your subscription. SMS delivery uses prepaid SMS credits, which are purchased separately or credited to your account by VoucherGrid.

One SMS credit is used when VoucherGrid accepts an outbound SMS delivery request for a payment link. If your SMS credit balance is zero, you can still create and send payment links by email, or top up your SMS credits before sending by SMS.

SMS credits are for VoucherGrid delivery services only. They are not gift vouchers, cannot be redeemed by your customers, and do not affect your obligations to honour gift vouchers you sell through VoucherGrid.

Nothing in this clause limits rights that cannot be excluded under the Australian Consumer Law. It governs the availability and cost of a delivery channel only.

§7 · Design content

VoucherGrid gives you a non-exclusive permission to use artwork supplied in the Image Library for vouchers created through VoucherGrid and related promotion of those vouchers. This includes continued display of issued vouchers after subscription cancellation. Any asset-specific restrictions are shown before selection. You may not resell the artwork as a standalone asset or claim exclusive rights to it.

The library includes AI-generated artwork. We do not promise that it is unique or that copyright exists in every image. We are responsible for obtaining the permissions needed to supply the library for these uses. You remain responsible for rights in your uploads and for uses outside the supplied permission. Nothing here limits non-excludable rights.

Merchant AI image generation is not available at launch. Image Library artwork and merchant uploads remain the intended launch surfaces.

§8 · Your obligations

• Voucher obligations. You are legally responsible for honouring all vouchers you sell, including after cancelling your VoucherGrid subscription. Under the Australian Consumer Law, gift vouchers in most categories must have a minimum 3-year expiry period and cannot include post-purchase fees.
• Accurate information. You are responsible for the accuracy of voucher details, pricing, and terms you configure in the platform.
• Tax obligations. VoucherGrid provides reporting tools to assist with your accounting. We do not provide tax advice. You are responsible for meeting your GST, income tax, and other regulatory obligations.
• Acceptable use. You may not use VoucherGrid for any unlawful purpose, to sell vouchers for illegal goods or services, or in any way that violates these Terms.

§9 · Intellectual property

Rights in the VoucherGrid platform, including its design, code and documentation, remain with us or our licensors. Your business data and uploaded designs remain yours or your licensors'. You give us the permission needed to host, process and display them to provide the service on your instructions. Supplied Image Library artwork is covered by section 7; that permission for issued vouchers survives cancellation.

§10 · Data and privacy

We handle your data in accordance with our Privacy Policy. Dashboard exports are available during paid service and eligible handover; retained records remain accessible as described below.

Paid cancellation and handover

Cancelling renewal keeps your paid plan, public store and new sales available until the provider-confirmed end of your paid billing period. You can reactivate before that period ends. The next 30 calendar days provide existing-voucher handover: authorised viewing, redemption, permitted refunds and voids, and existing ledger, report and accounting exports remain available. New sales and issuance stop during handover.

An interim export is prepared when handover begins. At the fixed operational cutoff, operational access and public live-balance access end and a final export is prepared. Cancelling does not cancel valid vouchers or remove your responsibility to honour them outside VoucherGrid.

Retained records and access

Verified owners can use records-only access without resubscribing. Explicitly authorised representatives can use representative records access. Retrieval covers records still retained and permitted for disclosure; it does not reopen the workspace or provide live balances. Exports distinguish the cutoff, snapshot and generation dates, with later retained activity labelled separately.

Private download links are time-limited. Records-only links last up to 15 minutes, subject to the package expiry. Revoking representative access stops new requests and links; an already issued link expires at its original expiry time. Deleted or anonymised information is not reconstructed from earlier archives.

Retention and deletion

Paid cancellation and operational cutoff do not themselves anonymise customer records. We keep personal information only for the purposes for which it is needed, including providing the service, supporting outstanding vouchers, complying with law and handling legitimate disputes. We assess retention by record category and purpose, rather than keeping every customer detail for the same period.

• Financial records: retain the minimum transaction fields and supporting evidence for the applicable statutory period or lawful, documented merchant instruction. Where the seven-year company-record requirement applies, it runs after the covered transactions are completed.
• Profiles, contact details and messages: review whether they remain necessary after service and handover end or when a verified request is received. Delete or de-identify information no longer needed, unless retention is required by law or a justified continuing purpose.
• Security and audit records: keep information needed to investigate incidents and substantiate relevant transactions. Retention depends on the record and purpose; a selected incident does not justify preserving all customer information indefinitely.
• Exports and backups: a download link expiring is not evidence of stored-object deletion. Temporary packages and backup copies follow their separate cleanup and provider recovery processes. Until removal, restrict retained copies to recovery or another justified purpose and reapply completed deletion instructions after restoration.

We can handle these reviews and verified requests manually. A legal or dispute hold records the affected information, reason, responsible person and review date. It does not automatically restart every retention period. Where immediate destruction of a backup is not reasonably possible, we restrict its use and take reasonable steps to remove it through the applicable recovery cycle; we do not promise a single expiry period for all copies.

Keyed hashes and surviving identifiers remain personal information where someone is reasonably identifiable. Removing names alone does not establish de-identification. Merchant downloads and independently controlled provider records require separate handling; we do not promise erasure of copies outside our control.

Trial expiry is separate

If a trial ends without payment details, the existing seven-day read-only grace period applies. Choose a paid plan to restore full access. This is different from paid-cancellation handover; failed payment and immediate account deletion are also separate processes.

§11 · Service availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. Liability for service interruptions is subject to section 12 and applicable non-excludable rights.

§12 · Limitation of liability

Subject to the exceptions below, our total aggregate liability to you arising from or in connection with the service and these Terms, including the DPA, is limited to the greater of A$10,000 or the subscription fees you paid or were required to pay us for the service in the 12 months immediately before the event giving rise to the claim. Voucher purchase amounts and amounts payable to payment providers are not subscription fees.

This limit does not apply to our fraud or wilful misconduct, or to any liability that cannot lawfully be excluded or limited. It does not limit your non-excludable statutory rights, including Australian Consumer Law guarantees and remedies.

Subject to those same exceptions, we are not liable for indirect or consequential loss. Lost sales, profits or revenue are not automatically indirect loss simply because of their label. Reasonable direct costs of restoring data lost or damaged because of our breach are not excluded by this clause and remain recoverable subject to the lawful aggregate cap.

§13 · Termination

• You may cancel your subscription and close your account at any time.
• For an ordinary remediable breach, we will explain the breach and give you a reasonable opportunity to remedy it before termination. We may suspend affected access immediately where reasonably necessary to address serious security, fraud or legal risks. We will explain the reason as soon as reasonably practicable unless legally prohibited, review the restriction and restore access when the reason no longer applies.
• Operational access ends under the applicable termination process. Paid cancellation includes the handover and records-only access described in section 10.

§14 · Changes to these Terms

We will explain material changes, including changes to liability, processing roles, retention commitments or artwork permissions, and email affected merchants at least 30 days before they take effect, or longer where required by law. We will obtain express acceptance where required; optional tracking consent remains separate.

If you do not agree to a material change, you may end the affected service before it takes effect without an exit penalty and receive a refund of unused prepaid subscription fees for that service. We will provide an orderly data handover. Changes apply prospectively; we retain the versions associated with recorded acceptances and do not backdate acceptance.

§15 · Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

§16 · Contact us

If you have questions about these Terms, contact us at hello@vouchergrid.com.