Terms of Service

Effective date: 1 March 2026

These Terms of Service (“Terms”) govern your use of the VoucherGrid platform operated by VoucherGrid (ABN 78 148 746 615) (“we”, “us”, “our”). By creating an account, you agree to these Terms.

1. The service

VoucherGrid is a software-as-a-service platform that helps businesses create, sell, track, and manage gift vouchers. We provide the tools — you remain responsible for your business’s obligations to voucher holders under Australian Consumer Law.

2. Eligibility

To use VoucherGrid, you must operate a registered Australian business with a valid ABN. You must be at least 18 years old.

3. Your account

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity under your account.
  • You must provide accurate business information, including your ABN.
  • You must promptly update your information if it changes.

4. Subscriptions & billing

  • VoucherGrid offers monthly and annual subscription plans. Pricing is listed on our website in Australian dollars.
  • All plans include a 30-day free trial. No credit card is required to start the trial.
  • Subscriptions renew automatically. You can cancel at any time from your dashboard. Cancellation takes effect at the end of the current billing period.
  • Upgrades are effective immediately with a prorated charge. Downgrades are effective immediately with a prorated credit.
  • We reserve the right to change pricing with 30 days’ notice. Existing subscribers will be notified by email before any price change takes effect.

5. Payment processing

VoucherGrid uses Stripe to process payments. When your customers purchase vouchers, funds are deposited directly into your connected Stripe account, subject to Stripe’s terms and processing fees. VoucherGrid does not take a commission or platform fee on voucher sales.

6. Your obligations

  • Voucher obligations: You are legally responsible for honouring all vouchers you sell, including after cancelling your VoucherGrid subscription. Under the Australian Consumer Law, gift vouchers must have a minimum 3-year expiry period and cannot include post-purchase fees.
  • Accurate information: You are responsible for the accuracy of voucher details, pricing, and terms you configure in the platform.
  • Tax obligations: VoucherGrid provides reporting tools to assist with your accounting. We do not provide tax advice. You are responsible for meeting your GST, income tax, and other regulatory obligations.
  • Acceptable use: You may not use VoucherGrid for any unlawful purpose, to sell vouchers for illegal goods or services, or in any way that violates these Terms.

7. Intellectual property

The VoucherGrid platform, including its design, code, and documentation, is our intellectual property. Your business data, voucher designs you upload, and customer information remain yours.

8. Data & privacy

We handle your data in accordance with our Privacy Policy. You can export your data at any time. If you delete your account, we will delete your data within 30 days, subject to legal retention requirements.

9. Service availability

We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance with reasonable notice. We are not liable for losses arising from service interruptions beyond our reasonable control.

10. Limitation of liability

To the maximum extent permitted by Australian law, VoucherGrid’s total liability for any claim arising from or related to the service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue, lost voucher sales, or data loss.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian law, including guarantees under the Australian Consumer Law.

11. Termination

  • You may cancel your subscription and close your account at any time.
  • We may suspend or terminate your account if you breach these Terms, with reasonable notice where practicable.
  • On termination, your right to use the platform ceases. You may export your data before account closure.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

13. Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact us

If you have questions about these Terms, contact us at: hello@vouchergrid.com.au

VoucherGrid
ABN: 78 148 746 615
Australia