Support
Stuck on a voucher import, Stripe connection, Xero journal, redemption, or account setting? Start in the Help Centre, then send a ticket if you still need help.
Open the Help Centre (opens in new tab)Talk to the people who built it
Ask a question, report an issue, or send us the details we need to help. You’ll hear back from a real person - usually within one business day.
Victoria basedFounder-read inboxesHelp Centre + ticket history
Choose the right inbox
General enquiries
Questions about plans, partnerships, integrations, press, podcasts, conferences, or anything that does not fit support or billing.
hello@vouchergrid.comBilling
Update billing details, request a tax invoice or receipt, query a charge, move between monthly and annual billing, or ask about refunds.
billing@vouchergrid.comWhere to send everything else
Privacy requestsprivacy@vouchergrid.com
Security or vulnerability disclosuresecurity@vouchergrid.com
Legal, regulator, or formal noticeslegal@vouchergrid.com
Postal correspondenceSuite 535, 1 Queens Rd, Melbourne VIC 3004
What helps us help you faster
For product issues
- Your VoucherGrid subdomain, for example
acme.vouchergrid.com - The voucher code, transaction ID, or customer email if the issue relates to a specific voucher
- Your browser, operating system, and a screenshot or short screen recording
- The time the issue happened, including your timezone
For billing issues
- The email address on the account and your ABN
- The invoice number or Stripe charge ID
- Whether you need a refund, invoice reissue, billing update, or plan change