Talk to the people who built it.
VoucherGrid is small and Australian. Email reaches a real person - often the founder. Raise a ticket or write direct: either way a human answers. Tell us what you’re trying to do and we’ll help. Sign in to use your account Help Centre and choose Contact support. Public help guides are available without signing in.
Three ways in, each read by a human.
Pick the channel that matches your question. For an existing account, use the Help Centre so you can choose what account context to include. General and sales enquiries go to hello@vouchergrid.com.
Support
Stuck on setup, redemptions, designs, or your storefront? Open the Help Centre in your account, then choose Contact support if you still need help.
Open account Help Centresupport@vouchergrid.comGeneral enquiries
Questions about the product, partnerships, press, or whether VoucherGrid fits your business - anything that isn’t support or billing.
hello@vouchergrid.comBilling
Invoices, plan changes, payment methods, and anything about your subscription. Include your account email and ABN.
billing@vouchergrid.com
Where to send everything else.
A few inboxes for privacy, security, legal, and postal correspondence.
Privacy
Data requests and privacy questions.
privacy@vouchergrid.comSecurity
Responsible disclosure of a vulnerability.
security@vouchergrid.comLegal & notices
Contracts, legal notices, and formal correspondence.
legal@vouchergrid.comRegistered office & post
Our registered office is in Melbourne, Victoria, Australia. For postal correspondence, request the address from hello@vouchergrid.com. Product support is online; this is not a walk-in support location.
What gets you a faster answer.
A few details up front save a round-trip. Pop these in your first message where they apply.
Product issues
- Your business name or storefront link
- The voucher code or transaction ID involved
- Browser and operating system
- What you expected and what happened instead, with the time it occurred
Billing questions
- Your account email and ABN
- The invoice number or charge ID
- Whether it’s an upgrade, downgrade, refund, or general query
Please do not send passwords, verification codes, API keys or full payment-card details. Remove secrets and unrelated personal information from screenshots and attachments.
Cannot sign in? Email support@vouchergrid.com or use the public support portal. Already signed in? Open your Help Centre.
Prefer to find it yourself?
Browse public guides on setup, redemptions, designs and accounting. Your account Help Centre also brings FAQs, tutorials and the support-request form together.
Human-answered - raise a ticket or email, both land with the same tiny team.