Talk to the people who built it.
VoucherGrid is small and Australian. Email reaches a real person - often the founder. Raise a ticket or write direct: either way a human answers. Tell us what you’re trying to do and we’ll help.
Three ways in, each read by a human.
Pick the inbox that matches your question. We triage by channel so you get the right reply faster.
Support
Stuck on setup, redemptions, designs, or your storefront? Raise a ticket and we’ll pick it up.
Raise a ticketsupport@vouchergrid.comGeneral enquiries
Questions about the product, partnerships, press, or whether VoucherGrid fits your business - anything that isn’t support or billing.
hello@vouchergrid.comBilling
Invoices, plan changes, payment methods, and anything about your subscription. Include your account email and ABN.
billing@vouchergrid.com
Where to send everything else.
A few inboxes for privacy, security, legal, and postal correspondence.
Privacy
Data requests and privacy questions.
privacy@vouchergrid.comSecurity
Responsible disclosure of a vulnerability.
security@vouchergrid.comLegal & notices
Contracts, legal notices, and formal correspondence.
legal@vouchergrid.comPostal
We’re based in Melbourne, Victoria, Australia. A postal address is available on request - email hello@vouchergrid.com to arrange.
What gets you a faster answer.
A few details up front save a round-trip. Pop these in your first message where they apply.
Product issues
- Your store subdomain - for example,
yourbusiness.vouchergrid.com - The voucher code or transaction ID involved
- Browser and operating system
- What you expected and what happened instead, with the time it occurred
Billing questions
- Your account email and ABN
- The invoice number or charge ID
- Whether it’s an upgrade, downgrade, refund, or general query
Prefer to find it yourself?
Most questions are already answered in the Help Centre - searchable guides on setup, redemptions, designs, and the accounting side of vouchers.
Human-answered - raise a ticket or email, both land with the same tiny team.