Before
- The original gift value is buried in an email from the buyer.
- A rescheduled booking has the room details but not the voucher history.
- One shift writes the unused $120 in a handover note the next shift cannot find.
Your rooms sell nights. Your vouchers sell a getaway.
An anniversary gift for two nights away can be bought long before the guests know their dates. VoucherGrid keeps the voucher and its balance tracked for you while your reservation system manages rooms, rates and availability.
- Stay vouchers and dollar credits on one system
- 30-day Premium trial
- No card required
- Cancel anytime
- No VoucherGrid commission on voucher sales
VoucherGrid records voucher activity and applies the rules you configure. Voucher classification, exceptions and final tax treatment stay with you and your accountant.
The gift is bought now. The guests arrange the stay later.
Illustrative journey: adult children give their parents a $500 accommodation credit. The parents reserve a $380 stay directly with the property. Reception records the voucher redemption at the agreed point, leaving $120 on the voucher.
Buy the getaway from another city
On Premium and Professional, the hosted storefront lets the gift buyer purchase without coordinating a phone call with reception or committing the guests to dates.
A named stay or flexible credit
Offer a defined stay as a non-face value voucher, or a dollar credit towards an eligible booking. State inclusions and restrictions clearly and review classification with your adviser.
Keep rooms and rates in your reservation system
A voucher purchase does not hold a room, set a nightly rate or guarantee availability. The guest arranges the stay through your usual process.
Agree when reception redeems the voucher
Your team checks the code and confirms the amount in VoucherGrid at the appropriate point in your process. Reserving a room does not automatically redeem the voucher.
Carry unused dollar credit forward
After $380 is redeemed from a $500 face value voucher, $120 remains recorded. Future use follows your published terms; no cash refund or automatic booking adjustment is implied.
Let the artwork suggest the escape
Use accommodation artwork or your own imagery on Premium and Professional. Keep the voucher description precise about what the recipient can arrange.
The gift credit outlasts a single reservation.
A note in a reservation may disappear from view when dates change. A separate voucher record lets reception review the gift without reconstructing every booking email.
With VoucherGrid
- The voucher code opens the gift record and remaining balance.
- Voucher activity stays separate from reservation changes.
- Confirmed partial redemptions leave the unused amount on the voucher.
A stay can be the gift without being a booking.
Two nights in the cabin
Describe the stay and its redemption terms in a named voucher. Arrange dates and availability separately; VoucherGrid does not operate a booking engine.
Explore accommodation designsReception can see the remaining credit
Record the $380 redemption against a $500 gift and check the $120 balance later. Your property management system remains responsible for the reservation and guest account.
See voucher managementReview gifts across reporting periods
Use Voucher details and Redemption activity to review issued vouchers and their use alongside your booking and accounting records. Accounting reports, including Outstanding voucher liability, are currently unavailable.
Read about adviser workflowsFor the gift buyer and the guests who come later.
- Hosted voucher storefront on Premium and Professional
- Face value credit or a named non-face value voucher
- Clear inclusions and redemption terms
- Room availability and rates remain in your booking system
- Staff-confirmed voucher redemption
- Remaining dollar credit retained after partial use
- Accommodation artwork on Premium and Professional
- Role-based reception access within plan limits
- Voucher details and Redemption activity reports
Built around Australian voucher rules.
- Expiry checks. VoucherGrid helps prevent short expiry dates where Australia's three-year minimum applies. Exceptions and your terms still need review.
- Voucher classification. Face value and non-face value vouchers can have different GST timing. Record the category and relevant settings with your accountant.
- Operational records. Voucher details and Redemption activity are available on every plan. Accounting reports and Xero or QuickBooks sync are not available. Use operational records with your accountant for reconciliation.