Payments settle
in your own
Stripe account
Sell gift vouchers online through Stripe Connect. Stripe processes the payment and transfers funds to your connected Stripe account. VoucherGrid records the sale and voucher activity. No VoucherGrid commission on voucher sales. Included on Premium and Professional plans.
- Online sales
- Stripe Connect routes funds to your connected account
- Funds path
- Stripe processes payments; funds settle to your account
- Card data
- Stripe collects card details at checkout
Who does what.
Stripe processes the card payment. VoucherGrid creates the checkout and records the resulting voucher activity. Your connected Stripe account receives the payment, and Stripe pays out eligible funds to your bank.
| Feature | Stripe | VoucherGrid | Your business |
|---|---|---|---|
| Payment | Collects card details and processes the charge. | Creates the Connect checkout and records payment confirmation. | Completes Stripe onboarding and keeps account details current. |
| Payout | Controls fund availability, verification and payout timing. | Creates the payment directly on your connected account. | Maintains the payout bank account and resolves Stripe requirements. |
| Voucher | Provides payment identifiers and events. | Retains voucher balances, status and delivery records. | Provides the goods or services and manages customer questions. |
| Refund or dispute | Applies its refund and dispute rules. | Provides supported refund and voucher-record workflows. | Reviews the payment, voucher and customer circumstances together. |
| Costs | Processing, currency conversion and other applicable fees. | No VoucherGrid commission on voucher sales. A VoucherGrid subscription applies. | Reviews the applicable payment terms before selling. |
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Stripe payment responsibilities
Payment
- Stripe
- Collects card details and processes the charge.
- VoucherGrid
- Creates the Connect checkout and records payment confirmation.
- Your business
- Completes Stripe onboarding and keeps account details current.
Payout
- Stripe
- Controls fund availability, verification and payout timing.
- VoucherGrid
- Creates the payment directly on your connected account.
- Your business
- Maintains the payout bank account and resolves Stripe requirements.
Voucher
- Stripe
- Provides payment identifiers and events.
- VoucherGrid
- Retains voucher balances, status and delivery records.
- Your business
- Provides the goods or services and manages customer questions.
Refund or dispute
- Stripe
- Applies its refund and dispute rules.
- VoucherGrid
- Provides supported refund and voucher-record workflows.
- Your business
- Reviews the payment, voucher and customer circumstances together.
Costs
- Stripe
- Processing, currency conversion and other applicable fees.
- VoucherGrid
- No VoucherGrid commission on voucher sales. A VoucherGrid subscription applies.
- Your business
- Reviews the applicable payment terms before selling.
How payments flow through Stripe Connect.
The online checkout uses Stripe Connect direct charges: the charge is created on your connected Stripe account. Your business pays Stripe processing fees, and VoucherGrid takes no commission on voucher sales. Refunds and disputes are handled against that connected account under Stripe's applicable terms. Existing payments keep their original payment arrangements. See Stripe's direct-charge guide.
What VoucherGrid records.
VoucherGrid retains the connected-account reference and payment identifiers needed for voucher operations and reconciliation. Full card numbers and CVVs are collected by Stripe, rather than stored in VoucherGrid. Keep passwords, API keys and card details out of support messages.
A connection is only the start.
A connected account does not by itself establish a successful payment, payout, refund or voucher delivery. Each has its own status. Review Connections and the payment records before assuming funds are available or an order is complete.
Set up in Connections.
You need Premium or Professional and an eligible Stripe account. An owner manages Stripe, with two-factor authentication and recent authentication when prompted. Stripe decides whether the business can accept payments.
- 1Open Stripe in Connections. Settings → Connections → Stripe.
- 2Follow the displayed connection step. Authorise or finish onboarding on Stripe's own screen. If an existing account needs more information, use Continue Setup.
- 3Check readiness. Confirm account details are submitted, charges are enabled and payouts are enabled. Resolve any Action needed message. If a status check fails, retry it; an unavailable status is not proof that the account is disconnected.
What you pay.
No VoucherGrid commission on voucher sales. Your VoucherGrid subscription is separate from payment processing. Stripe fees vary by the applicable Connect arrangement, payment method, card origin and currency conversion.
Check Stripe's current Australian pricing and its effective dates, then confirm the terms that apply to your connection. Public headline rates are not a personalised quote. Refunds do not necessarily return the original processing fees.
Card security is a shared responsibility.
Stripe collects card data through its payment interface. That reduces the card data handled by VoucherGrid, but it does not remove your business's PCI responsibilities. Follow the requirements shown in your Stripe account and Stripe's security guidance.
Review refund status alongside the voucher record. An accounting connection still needs valid mappings and successful journal delivery; a refund action is not proof of provider posting.
Buying from overseas.
Checkout uses the business's configured voucher currency. Buyers may be able to use an international card, subject to Stripe and their issuer. That does not mean VoucherGrid offers automatic local-currency pricing. Currency conversion and settlement depend on the payment and account setup. See Stripe's currency guidance.